Dental - For Patients

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    What You Need to Know

    Eligibility

    Must be enrolled in the Pascua Yaqui Tribe or a dependent child (up to the age 19) of an enrolled Tribal member.

    Alternate Resource Screening

    Every year, patients must complete an AHCCCS resource screening before your next scheduled appointment. Primary insurance will be used first if you have private insurance (for example: MetLife, Cigna, Delta, and AHCCCS, etc.)

    Patient Registration

    (new/update) and Intake Paperwork can be completed before your next appointment.
    Click here for Patient Registration forms

    Patients Rights and Responsibilities

    Click here for Patient’s Rights & Responsibilities

    Insurances Accepted

    The Pascua Yaqui Tribal Dental Center serves all Tribal member patients regardless of ability to pay; however, members with private insurance & AHCCCS, will be billed first.

    Patient Rights

    1. You have a right to adequate time to ask questions and receive answers regarding your dental condition and treatment plan for your care.
    2. You have the right to know what the dental team feels is the optimal treatment plan as well as the right to ask for alternative treatment options.
    3. You have a right to an explanation of the purpose, probable (short and long term) results, alternatives and risks involved before consenting to a proposed treatment plan.
    4. You have a right to be informed of continuing heath care needs.
    5. You have a right to accept, defer or decline any part of your treatment recommendations.
    6. You have a right to reasonable arrangements for dental care and emergency treatment.
    7. You have a right to receive considerate, respectful and confidential treatment by your dentist and dental team.
    8. You have a right to expect the dental team members to use appropriate infection and sterilization controls.
    9. You have a right to inquire about the availability of processes to mediate disputes about your treatment.

    Patient Responsibilities

    1. You have the responsibility to provide, to the best of your ability, accurate, honest and complete information about your medical history and current health status.
    2. You have the responsibility to report changes in your medical status and provide feedback about your needs and expectations.
    3. You have the responsibility to participate in your dental care decisions and ask questions if you are uncertain about your dental treatment or plan.
    4. You have the responsibility to inquire about your treatment options and acknowledge the benefits and limitations of any treatment that you choose.
    5. You have the responsibility for consequences resulting from declining treatment or from not following the agreed upon treatment plan.
    6. You have the responsibility to keep your scheduled appointments.
    7. You have the responsibility to be available for treatment upon reasonable notice.
    8. You have the responsibility to adhere to regular home oral health care recommendations.

    Pascua Yaqui Tribal Dental Center FAQ's

    How do I make an appointment?

    Appointments are scheduled one day of each month for the following month. Scheduling days are on the 4th Thursday of every month. On the day we open the schedule, you may either walk in or call to schedule an appointment. Scheduling begins at 8:00 am until all available appointments have been filled for that month.

    Who can schedule appointments for me?

    Appointments may be scheduled by the patient and anyone else who has been listed on the patient’s authorization form. This is usually filled out in the registration packet. Authorization forms may also be updated to add or remove anyone the patient designates.

    Who can get services?

    We provide services to enrolled Pascua Yaqui Tribal members and their dependents up until the age of 19. An eligible dependent is a child whose parent(s) meet the minimum tribal eligibility blood quantum of 1/4 or more.

    We begin seeing patients from age 1 to elders (60+).

    We currently do not provide services for non-tribal member spouses or non-tribal member employees.

    Do I have to have insurance to receive services at the Dental Center?

    Patients receiving services are not required to have insurance. However, in order to be eligible for care, you must first apply for alternate resources such as AHCCCS, Medicare and/or private insurance.

    To complete an AHCCCS application please visit our friendly Patient Benefit Coordinators located at the Health Department main lobby.

    Do you overbook daily?

    Yes. In order to meet the demands of the oral health needs of our tribal members we overbook on a daily basis.

    Do you have a 6-month recall service that reminds me when to return?

    Unfortunately due to the dental demands of the community, we currently don’t have a recall system.

    Do you offer services in Phoenix?

    Yes. Tribal members living in the Maricopa County area may receive services through contracted providers at Native Health. Here are their locations.

    Native Health (Central) 4041 North Central Avenue Buidling C-Phoenix
    Phone (602) 279-5262
    NHW Community Health Center (West) 2423 West Dunlap Avenue
    Suite 140- Phoenix

    Dental care in Maricopa is limited. Services considered specialty care (for example: endodontics, oral surgery, etc) require prior-authorization from the Dental Center. Patients who are unable to receive specialty care in Maricopa have the option of traveling to the Dental Center in Tucson. A shuttle is available twice a week to transport Maricopa county residents to the Dental Center in Tucson. For more information on transportation, please contact the Guadalupe Transportation Program at (480) 768-2076

    How big is the Pascua Yaqui Tribal Dental Center?

    The Dental Center is a modern state-of-the-art facility equipped with 10 dental operatories. The entire office is paperless with all dental charting on a computer database.

    What services are offered?

    The dental center offers a wide range of services including routine dental care such as exams and cleanings, restorations, and extensive treatments.

    Does the Tribe provide orthodontia (braces)?

    No. Unfortunately orthodontia is not a covered service as it is considered cosmetic and every patient’s cost varies widely. However, we do refer to our local Orthodontists of choice.

    How many patients are scheduled daily?

    On average we schedule between 40-60+ patients per day. This varies day by day based on provider availability and emergency appointments requested.

    What is your late policy?

    Recognizing we are a direct-care center, you are given a 10 minute grace period to arrive late to your scheduled appointment. Unfortunately, after 10 minutes, you must reschedule for the next available date. Our policy is that you arrive 15 minutes early to your appointment to complete necessary paperwork.

    What if I no-show to my appointment?

    Please call 24 hours in advance if you cannot make your appointment. If you no-show for your appointment, you will be required to call to reschedule your appointment on the 4th Thursday of the month.

    Can I walk in for an appointment?

    Due to the high demand of appointment requests we do not accept same day walk-ins. However we will accommodate your specific dental needs depending on your symptoms or condition.

    How do I schedule an emergency appointment?

    Emergency appointments are made on a daily basis. Due to the high demands for an appointment, the front desk Patient Support Services Technicians will triage your symptoms and conditions and schedule your appointment accordingly.